Account Deletion

Last updated: October 14, 2026

You can permanently delete your Haydi Traveler identity or staff account from inside the app. This is different from signing out or leaving one tour.

Delete a Traveler identity

1. Open Haydi with your joined identity and go to Profile.
2. Under Account, open Delete my identity and data.
3. Read what will be deleted and what company records may remain.
4. Choose Delete permanently in the final confirmation.

Delete a staff account

1. Sign in to Haydi as staff and open Settings.
2. Under Account, open Delete my account.
3. Re-enter your password for security.
4. Review the company-membership and assignment warnings, then confirm permanent deletion.

Company web panel and tour-company account

The company web panel does not offer personal account deletion; operations staff and company admins can delete their accounts in the Haydi mobile app or through the e-mail route below. Closing a tour company's platform account and deleting company data is not done in the app; it is handled under the contract with the tour company. Company representatives can contact support@hayditur.com for these requests.

What is deleted for a Traveler?

• The device-linked Traveler identity, display name, session, push token and preferences.
• Live location samples, latest location and precise position in check-in records.
• Message text, reactions, saved items, one-time locations, and associated photo/voice/video files sent by that Traveler.
• The personal link to every tour membership; those tours disappear from “My tours.”

What is deleted for staff?

• Name, e-mail, phone, device sessions and sign-in access are deleted or irreversibly anonymized.
• Active company memberships and upcoming/current tour assignments end.
• Personal location samples, reactions and saved messages are removed.
• The deleted account cannot be restored; using Haydi again requires a new company invitation.

What may remain?

Some company operational records may remain independently of the user's identity:

• The participant-list row created by the tour company (name, phone and room may remain as the company's record) and a check-in event with its position removed.
• A content-free “deleted message” placeholder needed to preserve thread structure.
• Announcements and chat messages written by staff for the company, retained as anonymized company records.
• Historical assignments, audit events and records that must legally be kept.
• The processing status and security/audit trace of the deletion request.

The general retention schedule and legal bases have not yet been finalized; once they are, they will be published in the Privacy Policy. You may need to contact the relevant tour company about its own participant record.

How long does it take?

Database access and personal-data erasure begin when the request is accepted. File and sign-in account cleanup can continue in the background; the app states that these steps complete within 30 days at the latest. Steps that cannot be completed are retried and reviewed manually where needed.

If you cannot access the app

Deletion requests received by e-mail are not processed automatically; they are reviewed manually. A Traveler identity is bound to an anonymous device session with no e-mail or password, so confirmation from the tour company may be requested to verify that the request is yours. Staff requests should be sent from the e-mail associated with the account where possible. State your account type (Traveler or staff), name, the relevant tour company and, if available, the tour date. You will be contacted about verification and the scope of deletion after the request is received. Under KVKK Art. 13, requests are answered within 30 days at the latest. Deletion may not be possible for requests whose identity cannot be verified; in that case you will be informed of the reason.