Support

Haydi helps tour companies, guides, operations teams and Travelers manage tour information, itineraries, meetings, check-ins, announcements, messaging and optional location sharing.

Use the invitation link, QR code or six-digit code from the tour company or guide. Select your own name from the participant list. If it is missing or incorrect, your guide or tour company must correct it.

Check the code, link and internet connection. The invitation may have expired, been revoked or belong to another tour. Only authorized tour staff can provide a new one.

Do not continue as someone else. Use the leave-tour option and contact your guide for the correct record. Reclaiming or rematching an identity may require company verification.

No. Leaving ends only that tour membership. Use the in-app account deletion option to erase the whole Traveler identity and associated personal data.

Guide, Assistant Guide and Operations access is assigned by the company. Verify the signed-in e-mail and ask a Company Admin to review your role or assignment.

Use the password-reset flow on the sign-in screen. Check spam and the e-mail address. A Company Admin can confirm where the invitation was sent.

During an active tour, relevant guides and the tour company's operations team can see it. Other Travelers cannot see your individual location. A one-time chat location is visible only to that conversation's participants. If you are the lead guide, your location is visible to the tour's Travelers and the operations team during an active tour.

Check Haydi's location permission, precise location, system services and network. Battery saving can delay updates. You can join without permission, but location features will not work.

Check device notification permission, internet access and in-app preferences. Focus/Do Not Disturb can silence alerts. Some notifications stop after staff sign-out or tour completion.

Traveler access is not an e-mail/password account; it is an anonymous device session created from a tour invitation. If the app is removed or the device changes, ask the tour company for access or verification help.

Check that you use the invited e-mail, the correct password and an internet connection. If membership is inactive, a Company Admin must update access.

The Privacy Policy describes data types, location sharing, recipients and retention.

Travelers and staff can initiate permanent deletion from Profile/Settings in the app. If you cannot access the app, e-mail support@hayditur.com with the subject “Haydi Account Deletion Request.” See Account Deletion for steps and company records that may remain.